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Supply Chain Manager

Our Client is a German Fortune 500 company in chemical business, located in Songjiang District. Report to: Operation Director

Main Responsibilities:

• Sales Management & In-store Coaching:
Provide direction to the field team to ensure brand objectives are communicated and understood. These objectives include, but not limited to:
Retail/ Net Sales Plan by door;
Inventory Control;
Returns Management Control;
Service Expectations;
Events and Training Strategies;
Supervise and manage the level of in-store inventory, new products, visual merchandising windows and collateral materials, and ensures their timely availability for marketing activities;
Set sales goals for each Store and ensures fiscal sales objectives are met through planning and monitoring sales and promotional activities, as well as costs of goods and stock level;
Supervises day to day operations of Boutique Managers and ensures Stylists adhere to required guidelines;
Lead by example via counter coaching - work alongside each Counter Manager and Stylists to provide on-going Education (customer service, selling skills/product knowledge, and personal grooming);
Liaise with SSMM to implement marketing programs incorporating event activities, collateral and product launches;
Maintain effective communication with every store, by store visit or by phone, on a daily basis;
Work closely with Education Manager to recruit and hire candidates for all field positions;
Liaise with Education Manager to ensure that all retail personnel attend training programs and attain required competency levels;
Work with Education Manager to develop skills and reinforce training initiatives at the retail level;
Recommend specific training and strategies to address the individual store needs;
Review on a bi-weekly basis each Stylist - Productivity, AUS, IPT, customer service, customer retention. Enhance performance and address concerns via in-store coaching;
• Ensure smooth running of supply chain operations in Asia Pacific for G-CCP/A;

• Provide professional guidance in pre-sales activities, contract review and related customer visits;
• Align and adhere to the established operational policies and procedures;
• Monitor and coordinate non-conformance handling to ensure speed  and customer oriented behavior;
• Lead operational supply chain projects to achieve set objectives and deliverables;
• Perform performance management in G-CCP Asia Pacific supply chain team, including manage KPIs, investigation on root cause and initiate continuous improvement;
• Coordinate with sales, countries and supplying regions for continuous process improvement;
• Manage overall forecast performance of the team to ensure on time and complete forecast entry;
• Ensure full support to sales team on financial forecasting;
• Ensure Customer Service Organizations (APTC and country offices) fulfill G/CCP-A business requirements.

Key Requirements:

• Education: University graduate, preferably in Business Administration or Supply Chain;

• Working Experience: Minimum 10 years in SCM / Logistics area with 3 years in supervisory role or above;  
• Technical & Professional Knowledge:  Experience in operational order management, foreign documentary trade, planning, inventory and/or warehouse management; Familiar in SAP R/3 MM & SD or similar integrated ERP system; Familiar in MS-office (Word, Excel and PowerPoint) and Lotus Notes; Good communication and interpersonal skills; Able to work independently and a good team player; Fluent in English and Chinese.  


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